OneThing Support
Need help with OneThing? Email us atinfo@thenexttap.com. We usually reply within a few business days.
How does the streak work?
Show up by completing a task or finishing a focus session. You get two grace days per rolling week — missing a day uses grace instead of breaking your streak.
How do I restore OneThing Pro?
Open Settings → Restore purchases, or tap Restore on the paywall. Use the same Apple ID you purchased with.
How do I cancel my subscription?
Subscriptions are managed by Apple. Go to Settings → Apple ID → Subscriptions on your iPhone, or manage subscriptions on the web at apps.apple.com/account/subscriptions.
How does iCloud sync work?
Turn on iCloud sync in Settings (Pro). You must quit and reopen OneThing for sync to take effect. Existing local tasks are not automatically uploaded — tasks already in iCloud from other devices appear after restart.
Why does the widget show “Unlock widget”?
The home screen and lock screen widget are part of OneThing Pro. The free app includes the full focus experience in-app.
Can OneThing turn on Focus Mode or Do Not Disturb?
iOS does not let apps enable Focus automatically. Enable “Silence distractions during focus” in Settings — when you start a session, OneThing offers a shortcut to iOS Settings.